FREQUENTLY ASKED QUESTIONS

What is TECH SENIORS?
TECH SENIORS is a service provider of technology support, lessons, and resources designed to help older adults learn and navigate the technology landscape through personalized, one-on-one support and instruction.
Who are the instructors?
Our instructors are experienced, patient, and specially trained to teach seniors at their own pace.
What topics do you cover?
We cover a wide range of topics, from basic computer skills and smartphone use to more advanced topics like social media, online security, video calling, and even digital hobbies.
Do I need any prior experience with technology?
No prior experience is necessary. We tailor our lessons and support to your comepetency level and personal goals.
Do I have to be over 65 to qualify for services?
Absolutely not. TECH SENIORS will gladly provide services to any adult over the age of 18. Whether you’re considered a senior in high school or a senior in society. We’ll be happy to help you on your tech journey.
Do I have to supply my own devices?
Although TECH SENIORS has a limited supply of loaner devices, we encourage you to bring or supply your own devices. (i.e., laptop, tablet, or smartphone)
Do I have to have Medicare to qualify for services?
TECH SENIORS is not affiliated with Medicare at this time. So whether you have Medicare or not, you can sign up for lessons, tech support, or workshops.

How does the VIP Tech Tutor Service work?
Our instructors would travel to your home if you are outside our service area and provide five one-on-one lessons over a weekend. We arrange the instructor's travel and accommodations. All expenses for travel are included in the price you pay for this VIP service.
Can lessons be customized?
Yes, lessons are fully customizable to focus on the topics you want to learn.
Do you offer virtual lessons?
Yes, if you prefer remote learning, we offer virtual one-on-one sessions via Zoom or other platforms.
What if I only need help with a specific device?
No problem! We also offer tech support services to focus on the device or software you need help with. Whether it's a smartphone, tablet, computer, or smart home device, you can count on us to assist you on getting it working again.
Do you offer subscription options?
Yes, TECH SENIORS offers the option to subscribe to monthly subscriptions starting at $45/mo.

How much do lessons cost?
Pricing varies depending on the type of service. Visit our pricing page or contact us for specific rates.
What forms of payment do you accept?
We accept credit/debit cards, PayPal, and cash or checks for in-person sessions.
Are there discounts for multiple lessons?
Yes, we offer flexible pricing options for our lessons. We also offer package deals for multiple sessions. For example, as you bundle lessons the price for each lesson decreases. Visit our pricing page or contact us to learn more.

How do I book a lesson?
First we’d like you to schedule a FREE phone consultation to figure out what your technology goals and needs are. Then, you can sign up for a lesson or tech support service directly through our website here. You can also contact us via phone or email at (510) 342-9433 or info@tech-seniors.com.
What is your cancellation policy?
Lessons can be canceled or rescheduled up to 24 hours in advance without penalty. Cancellations made less than 24 hours before a scheduled session may incur a 30% cancellation fee.
What areas do you serve?
Our in-home services, such as our one-on-one lessons, tech support, and workshops, are offered throughout the major metropolitan San Francisco Bay Area. Please see our Service Area Map on our About Us page. (Travel of more than 25 miles from the instructor’s current location may require an additional $20 traveling surcharge.) Traveling Tech Tutors are available in most major cities throughout the United States. Virtual lessons are available everywhere.
Where do you provide the lessons?
If you’d like a one-on-one private lesson, one of our qualified instructors comes to you in the comfort of your own home. We also offer workshops at local community organizations if you prefer a classroom setting with other like-minded seniors seeking to accomplish the similar tech goals.

Do you offer technical support for devices?
Yes, we now offer tech support services to assist you with troubleshooting your electronic devices. Whether it’s a smartphone, tablet, laptop, or desktop, TECH SENIORS will make sure we do our best to get your device up and running again. (Internet, including WiFi in your home, may be required before tech support service can be provided)